Frequently Asked Questions (FAQ)

What is your address?

We are located at 22 The Promenade, Takapuna.

What are your office hours?

We are open from 8.30am to 7.00pm daily.  If there is no-one in reception during these hours or for an after hours emergency, please push the pager button for assistance.

What methods of payment do you accept?

We accept cash, eftpos, mastercard & visa.  There is a 2% surcharge on all payments made with a mastercard or visa.

Do I need to pre-book a cabin or site?

We suggest that you do, to avoid disappointment on arrival as we may not be able to accommodate you otherwise.

Can I make an online booking?

Absolutely.  Click here to make an online booking.

Do I have to pay a deposit?

Yes.  In order for us to secure your booking a one night deposit is required at the time of booking.

Is paying my deposit over the phone secure?

Absolutely it is.  We use a totally secure payment system.

Can I pay my booking off?

Yes you can.  When you make an online booking with a minimum value of $200 and your arrival date is more than 14 days away you will be given the option of a payment plan.  Just follow the easy steps to make this happen.

What is your cancellation policy? 

Click here to see our cancellation policy.

What is your age range for children?

Our child age range is from 2 years to 14 years inclusive.  There is no charge for toddlers under the age of 2.

Can I buy bread & milk at your reception?

No we don’t sell bread or milk.  You would need to go to one of the local supermarkets.

Can I rent a caravan/campervan or tent from you?

No, we don’t offer caravans/campervans or tents for rent.  You need to supply your own.

I have a sleeper van but I don’t need power – can I park on a non-powered tent site?

Unfortunately no.  Our tent sites are situated on an elevated area with 3 stairs and no vehicle access.

Can I rent a power lead from you for my caravan, campervan or tent?

No sorry, you need to supply your own power lead.

What kind of power lead do I need to access power for my tent?

You need a proper RCD camping lead which can be purchased for about $110 from the likes of Mitre 10.  A regular domestic 3 pin extension lead is NOT compatible with the power boxes.

I’m travelling on my own, can I get a cabin or site for half price?

Sorry no.  Our base rates are for 1-2 people.

How many people do your cabins sleep?

Our Cosy Cabins sleep a maximum of 2 people.  Sorry there is no possibility of adding a 3rd person (adult, child or infant) as the cabins don’t physically have the space & have only been set up for 2 people.

Do your cabins have a kitchen or ensuite?

No, our Cosy Cabins don’t have a kitchen or bathroom.  Guests will need to use the communal toilets, showers and kitchens and supply own cooking and eating equipment (we do have a kitchen kit available for hire which can be arranged on arrival).  We do provide all bedding & towels.

What languages are spoken at reception?

All our team speak English and Emilie speaks fluent French….Ou La La 😉.

What should I do if I am arriving after hours?

Let the team know if you are planning on arriving after hours so that the necessary arrangements can be made.

What time is check in / check out?

Check in is anytime after 2pm on your scheduled day of arrival, with check out before 10am on the day of departure.

Can I check in early?

This really depends on how busy we were the night before and how quickly we can get through the daily cleaning.  The best thing to do is contact us the day before arrival and speak to one of the team to see if this is a possible option.  Sorry there are no guarantees.

Do you offer late checkouts?

This will really depend on how busy we are.  Again, the best thing to do is talk to one of the team on your arrival to see if this is an option.  Sorry there are no guarantees.

Do you have a boom gate?

No we don’t.  You can enter / leave the park as you wish (we don’t lock the gates).  We just ask that you are considerate of your fellow campers.

How much do showers cost?

There is no extra charge or timers on our showers.  We just ask that you are considerate of your fellow campers and keep shower times to a minimum.

What time do the communal facilities close?

We don’t lock our communal facilities, so there is 24 hour access to them.

Do you have a communal laundry?

Yes we do.  Our machines take $1 & $2 coins.  Coins can be exchanged in reception as well as purchasing washing powder.  The laundry is open 24 hours.

Do you provide cooking / eating utensils in your communal kitchen?

No we don’t.  Guests need to provide their own cooking & eating utensils.  We do provide hot plates, a microwave, a communal fridge & jugs for hot water.

Is the tap water safe to drink?

Our drinking water is on ‘town supply’ and is nice to drink.

Can I bring my dog?

Pets are only allowed during certain times of the year and only with the express permission from the Managers. We don’t allow pets into our accommodation or facilities.  Arrangement for bringing a pet into the Holiday Park must be made prior to arrival. A “Pet Policy” form will need to be completed & signed on arrival.

A $250 fee will be applied if evidence of any animals are found either in our accommodation or communal facilities.

How much is the WiFi?

We provide free & unlimited WiFi for our guests.  Please collect the WiFi access code on arrival.

Is parking included?

Yes, we provide free parking. We allow one car park per cabin.

On your allocated powered or tent site you need to be able to fit your car, caravan/campervan/tent/boat, awning & all your camping accessories.

How big are your sites? 

Our site sizes range in length from 5.5 to 11m and width 5.0 to 8.5m.  Vehicle size will be required at the time of booking – this way we can allocate the best site to suit your needs.

Can you store my luggage?

We can store a small amount of luggage for a short period of time only.  Talk to one of the team during your stay.

Can you store my car, caravan or campervan?

We are a small holiday park with a very limited amount of space so it really depends on the time of year.  Ask the managers who will assess this on a case by case scenario.  

I would love to gift a holiday to my friend.  Do you sell Gift Vouchers?

What a great gift and yes we do.  You can purchase $50, $100 & $200  Takapuna Beach Holiday Park Gift Vouchers – click here to buy.

What is your noise policy?

We expect guests to be considerate of their fellow guests and to keep noise to an absolute minimum between 10pm- 7am.  This includes noise from vehicles, motor bikes, music and talking.

What should I do if there is a disturbance within the holiday park?

Please use our afterhours pager button to alert the managers on duty of the disturbance at the time it is occurring.  It is very difficult for us to address the situation in the morning or after the fact.

What should I do if there is a medical emergency or another type of emergency?

If you or someone is having a medical emergency, call 111 and notify management of the situation. We are located at 22 The Promenade, Takapuna 0622.

If another type of emergency is occurring, call 111 and select FIRE or POLICE.  Again please notify management of the situation.

Where can I get a great coffee?

You can get a great coffee and great food with excellent service from the Beach Cafe which is about a one minute walk from the Holiday Park….sooooooo good!!

Where is the closest supermarket?

We are lucky to have a number of supermarkets located within an easy 5 minute drive of the Holiday Park.

Are there any restaurants close by?

Absolutely yes.  There is a large selection of local eateries offering varying food types within walking distance.  Talk to one of the team for a local recommendation.

Can I swim at the local beach?

Yes you can.  For up to date swimming information click here

Can I launch my boat nearby?

Yes you can.  The Takapuna Boat Ramp is located next to the Holiday Park.

Is there public transport available?

Yes.  There are public buses that can pretty much take you anywhere within the Auckland region.  Talk to one of the team who will be able to point you in the right direction.

How far away is the City Centre?

It is about 17kms to Queen Street, Auckland.  The time to travel this distance can vary greatly depending on the time of day & traffic.

How far away is the Airport?

The fastest route to / from the airport is 36kms. The time to travel this distance can vary greatly depending on the time of day & traffic.